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FAQ & HELP
Find answers to common questions about the VIP Club and how to earn & redeem points.
FREQUENTLY ASKED QUESTIONS
How do I earn points?Scan the QR code on participating products to earn points.
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How do I earn points?
Scan the QR code on participating products to earn points.
Purchase a participating product with a VIP Club code. Scan the unique QR code and follow the on-screen steps. Eligible points are added to your VIP account after the code is accepted.
How do I redeem my points?Go to Rewards, choose an eligible reward, and redeem your points.
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How do I redeem my points?
Go to Rewards, choose an eligible reward, and redeem your points.
Open the Rewards section and select an available reward. For redemption, we may ask you to verify ownership of your account by sending an OTP to your registered mobile number.
Do my points expire?See the current VIP Club terms for point validity.
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Do my points expire?
See the current VIP Club terms for point validity.
Point-expiration rules should match the final VIP Club terms. Update this answer before launch once the expiration policy is finalized.
Who can join the VIP Club?End users and beauty professionals can participate.
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Who can join the VIP Club?
End users and beauty professionals can participate.
The program is open to eligible customers. During registration, choose what describes you best, such as End User / Consumer, Barber, Hairstylist, Braider, Salon / Barbershop Owner, or Other Beauty Professional. Rewards may vary by customer type.
Which products earn points?Look for the VIP Club code on participating products.
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Which products earn points?
Look for the VIP Club code on participating products.
Only participating products with an eligible VIP code earn points. Gummy Professional is the first participating brand, and additional brands may be added later. At launch, codes are available on select products sold through Amazon.
Can a VIP code be used more than once?Each unique product code can only earn points once.
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Can a VIP code be used more than once?
Each unique product code can only earn points once.
No. Each unique VIP code can be credited only once. If you believe a new code has already been used, contact us using the form below.
Is my information secure?Your account information is used to operate the VIP Club.
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Is my information secure?
Your account information is used to operate the VIP Club.
We use appropriate safeguards for account information. Your mobile number is used for account identification and verification, while your email is used to connect your VIP profile with your SalonSupply account.
STILL HAVE QUESTIONS?
Contact Us
Our team is here to help!
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Email Usvipclub@salonsupply.com
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Response TimeWe typically respond within 24 hours.